Customer Service

Contact us : via email or phone (+44) 02870 327625

Opening Hours: Monday - Friday 9am to 5.30pm.

 

Returns and Refunds Policy Under the Distance Selling Regulations, once your Wooden Letters Company order has been confirmed, you do not have a right to cancel your order, due to the personalised purchase to your own choice and specification.

In the event of loss or damage in the course of delivery, the Seller will, on receiving reasonable evidence of such loss or damage, provide replacement products. Refund will not be issued. In the event of loss or damage after delivery to the nominated address, the Seller shall have no further liability.

Shipping and Delivery The Wooden Letters Company ships merchandise worldwide. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Due to the bespoke nature of the merchandise, items will be dispatched up to 21 working days after purchase.

 

Promotional Vouchers

VOUCHER TERMS AND CONDITIONS

How to redeem your voucher code:

1.     Simply enter the code into the promotional coupon box on the basket page.
2.     Click apply coupon.
3.     Proceed to checkout.

Types of offer:

Money Off

a.     In order for your 'money off' voucher to be added to your order, you must have products totalling the minimum spend (or more) in your basket.
b.     For offer validity, refer to the dates specified on the voucher's terms and conditions.
c.     Voucher codes cannot be redeemed retrospectively.
d.     Offer is not valid in conjunction with any other offer.
e.     Unless otherwise stated, voucher codes are limited to one use per customer.

Percentage Off

a.     The percentage discount applies to ‘cart subtotal'
b.     For offer validity, refer to the dates specified on the voucher's terms and conditions.
c.     The offer is valid from the time period advertised. Under no circumstances will discount be given on orders placed outside these dates.
d.     Voucher codes cannot be redeemed retrospectively.
e.     Offer is not valid in conjunction with any other offer.
f.     Unless otherwise stated, voucher codes are limited to one use per customer.

 

Giveaway Competitions

Halloween Boo Letters Giveway T&C's

The giveaway is open to UK and Ireland residents only, aged 18 or over.
Employees of The Wooden Letters Company or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
There is no entry fee and no purchase necessary to enter this giveaway.
Closing date for entry will be 16-10-2015. After this date the no further entries will be permitted.
The winner will be chosen at random by random.org on 16-10-2015 at 11.59am (GMT)
The winner will be notified via the email address used to enter the competition within 1 hour.
Prize INCLUDES shipping to anywhere in UK and Ireland.
Giveaway prize is not transferable, and there is no cash alternative.
Entry into the competition will be deemed as acceptance of these terms and conditions.