FAQ'S about our letters
How long does it take you to make the letters?
It depends which letters....all shop products have a 'production time' tab with the info relating to that product, and you'll also find details HERE
Are any of your letters in stock?
No, we make all our letters to order, as there are so many variations of size, font, finish etc.
We sell direct to the public only, we do not have trade discount prices.
Are the letters suitable for outdoor use?
Our letters are primarily designed for indoor decorative use. You can purchase our unpainted letters and finish them with exterior paint / varnish. However, we do not guarantee that they will be fully weatherproof.
What are the letters made of?
Some of our letters are made from mdf. We use top grade Medite brand mdf, which is FSC certified, and low formaldehyde. Other letters are made of Baltic birch plywood. Product listings state which material a product will be made of.
How do I paint your unpainted letters?
There are many finishes you can apply to unpainted letters - we have written a piece on our Blog HERE with some tips and info.
How do I hang my letters?
Our painted/patterned letters come with sticky fixers or sawtooth hangers. Usually 15 and 20 cm letters have stickys, and the larger sizes have hangers. Or, you can choose to add ribbon bow hangers to your letters, available from HERE.
Unpainted letters do not come with mounting hardware. Hangers and sticky fixers can be purchased from HERE on our website.
What size should I order?
The most popular size letters for children's bedroom walls are the 20 and 25 cm tall. However, it all depends on the space you have available, and the effect you want to create. If you have questions about sizes, please get in touch, we can work out the overall dimensions for you.
I am confused about the size of upper and lower case letters?
Letter size is determined by the height of capital (ABC) and 'tall' lowercase letters (b,d,g,f). 'Small' lowercase (a, c, e, m) are scaled in proportion. To keep the proper proportion, please order all from the same size band, regardless of whether they are upper or lowercase.
Only mix size bands if you want disproportionate sized letters. MORE INFO
Can you make letters in a font or size not listed on the website?
Please contact us with the details of what you would like - we require either a font name, or high res vector outline of the letters, and the size you would like them to be.
Do you have a shop?
We do not have a bricks and mortar shop, sales are online only.
Can I come to your workshop to collect my letters, to save paying postage?
Our workshop is an industrial working environment, and for safety reasons not open to the public. However, if you live in Coleraine, we'll happily deliver your letters to you!
We do not have a printed catalogue.
We ship worldwide. You'll find our shipping rates HERE on the website
We accept Visa, Mastercard, Visa Debit and Maestro card payments via our website. All card payments are processed securely by Sagepay.
Or you can give us a call to place your order over the phone. Business hours are Mon - Fri, 9am to 5pm.
CONTACTING US: Please note....we're a small workshop, not a call centre! You will speak to either the business owner, or one of the workshop staff, most likely with a paint brush in one hand, letter in the other, balancing the phone on their shoulder!
And if you can't get through, it's probably because we can't hear the phone over machine noise, or we've nipped into the kitchen for a coffee.
So please do leave a message on the answer machine, or contact us via email, and we'll get back to you!
You'll find our returns policy HERE on the website.